--- title: "Introducing Innovation Lab: Where ideas meet impact." description: Discover the Innovation Lab's (HubSpot Labs) latest free tools to support your business growth, including the new Visual Prospecting Assistant. --- # Introducing Innovation Lab: Where ideas meet impact. [ Rachel Kellam ](https://www.hubspotlabs.com/innovation-lab-blog/author/rachel-kellam) 09/10/2024 1 Minutes The Innovation Lab is officially open! — Consider this your go-to spot for uncovering new projects that harness cutting-edge technology to address the challenges of starting and growing a business. And the best part? These projects are free to use and available now. **Celebrating ChatSpot: Our Trailblazing Innovation** You may already know and love ChatSpot, the inaugural public innovation project from HubSpot. We couldn’t be prouder of its journey so far and are thrilled that ChatSpot is officially taking a giant leap forward and entering an exciting new phase! ChatSpot is graduating to become a full HubSpot feature and will be accessible from anywhere inside your CRM. More to come on that at INBOUND '24... **Next up: Visual Prospecting Assistant** Innovation never stops - we are opening access to the first of many incoming experiments, the visual prospecting assistant! This AI-powered assistant observes your screen and effortlessly suggests contacts to add to your CRM while you prospect. No more manual entry, getting lost in your tabs or losing focus during your crucial outreach research—it’s all taken care of for you.  The Visual Prospecting Assistant will watch your screen and automatically suggest a contact when a name and email are present on the screen at the same time. It will also pull in other attributes (if available) such as website and phone number. Take a look at the demo and [try it out here](https://app.hubspot.com/l/demo-library/visual-prospecting-assistant?__hstc=253313814.091f2e5b6e46521ae8ef4849bbdb02b9.1724768630097.1725895957862.1725915788558.37&__hssc=253313814.2.1725915788558&__hsfp=1996115899)! --- #### Share: - [Follow us on Facebook ](http://www.facebook.com/share.php?u=https://www.hubspotlabs.com/innovation-lab-blog/introducing-innovation-lab-where-ideas-meet-impact) - [Follow us on Twitter ](https://twitter.com/intent/tweet?url=https://www.hubspotlabs.com/innovation-lab-blog/introducing-innovation-lab-where-ideas-meet-impact&text=Introducing%20Innovation%20Lab:%20Where%20ideas%20meet%20impact.) - [Follow us on Linkedin ](http://www.linkedin.com/shareArticle?mini=true&url=https://www.hubspotlabs.com/innovation-lab-blog/introducing-innovation-lab-where-ideas-meet-impact) - [Follow us on Pinterest ](http://pinterest.com/pin/create/button/?url=https://www.hubspotlabs.com/innovation-lab-blog/introducing-innovation-lab-where-ideas-meet-impact&text=Introducing%20Innovation%20Lab:%20Where%20ideas%20meet%20impact.description=The%20Innovation%20Lab%20is%20officially%20open!%20—%20Consider%20this%20your%20go-to%20spot%20for%20uncovering%20new%20projects%20that%20harness%20cutting-edge%20technology%20to%20address%20the[...]&media=) --- --- ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "Does ChatSpot.ai have access to all of my HubSpot data?", "acceptedAnswer": { "@type": "Answer", "text": "

ChatSpot.ai will access the data you request it to surface via interacting with ChatSpot.ai. HubSpot customer data is not preemptively synchronized or downloaded to a separate database. Access to data within a HubSpot account is initiated based on a user-submitted prompt. It occurs on an 'as needed' basis.

" } }, { "@type": "Question", "name": "What data does ChatSpot.ai share with OpenAI? How is it being used by OpenAI?", "acceptedAnswer": { "@type": "Answer", "text": "

The prompts you submit to ChatSpot.ai will be shared with OpenAI. For example, if you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM', the text in quotes will be shared with OpenAI.
OpenAI will not use your prompts to train or improve their models. OpenAI will use your prompts for content moderation purposes and will delete those prompts after 30 days. You can learn more about how OpenAI uses your prompts by reviewing OpenAI's API Data Usage Policy.

" } }, { "@type": "Question", "name": "What data is being shared with third parties when I use ChatSpot.ai?", "acceptedAnswer": { "@type": "Answer", "text": "

Your user prompts (e.g., when you ask ChatSpot.ai to 'add xyz@gmail.com to my CRM') will be shared with OpenAI and stored by ChatSpot.ai.
Your user prompts and customer data in your HubSpot account will not be shared with other third parties in a way that is attributable to you. ChatSpot.ai will parse your user prompts and submit 'queries' to other third parties that provide information in ChatSpot.ai results; these queries will not be attributable to you as a user.
You may choose to integrate your Google Drive account with ChatSpot.ai, but ChatSpot.ai only has access to documents it creates (e.g., Google Sheets and Slides) – it cannot read any other Google documents in your account.

" } }, { "@type": "Question", "name": "If my HubSpot account is hosted on the EU data center, and I use ChatSpot.ai, will my data leave the EU?", "acceptedAnswer": { "@type": "Answer", "text": "

Yes. As stated in OpenAI's API Data Usage Policy, OpenAI processes and stores data in the US. ChatSpot.ai has signed a Data Processing Agreement with OpenAI with adequate data transfer mechanisms in place. HubSpot will also store your prompts and inputs on its product infrastructure in the US.

" } }, { "@type": "Question", "name": "What is the source of the output? How accurate are the results?", "acceptedAnswer": { "@type": "Answer", "text": "

ChatSpot.ai uses a variety of services to respond to your questions and prompts. For example, if you ask ChatSpot.ai for news about a specific company, ChatSpot.ai will use a news API to surface relevant news stories. This tool is still in beta, so you should verify the accuracy of content generated by ChatSpot.ai.

" } }, { "@type": "Question", "name": "How does ChatSpot.ai handle user permissions?", "acceptedAnswer": { "@type": "Answer", "text": "

Any HubSpot user that has sufficient permission to install applications can install ChatSpot (this is controlled by user role permissioning in HubSpot).
ChatSpot limits users to accessing only the types of data permitted, based on their OAuth access grant. However, OAuth applications do not enforce security for individual objects. So, if a user has the ability to view contacts, they will be able to view all contacts.

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